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FAQ

Everything you need
to know.

Booking

You can book directly on our website by clicking 'Book Direct' on your chosen apartment page. Direct booking guarantees the best rate and a personalised service.

Yes, we offer a deposit at booking (30%) with the balance due 30 days before arrival. We accept credit cards, SEPA bank transfer and certain cryptocurrencies.

Minimum stay varies by apartment, typically 2–3 nights. Some apartments accept one-night stays upon request.

Yes, you can request a modification from your account. Select new dates and our team will review within 24 hours. Any price difference will be automatically adjusted.

Free cancellation with full refund up to 30 days before arrival. Cancellations within 30 days of arrival are non-refundable. Refunds are processed automatically to your original payment method. Flexible conditions are available on request.

Yes! Share your referral link from My Account. When a friend books, you both get 10% off. You can also enter a promo code at checkout.

Yes, you can securely save your card via Stripe for faster future bookings. This option is available in your My Account section.

Yes, our website is available in 13 languages to provide you with the best experience. Select your language from the menu at the top of the page.

Arrival & Departure

Check-in is from 3:00 PM and check-out before 11:00 AM. Early check-in and late check-out are available subject to availability — please confirm with our team.

A member of our team will greet you personally at the apartment to hand over the keys and walk you through the property. We can also arrange a secure key box if you prefer.

After booking, you'll receive a check-in form to complete before arrival. Once submitted, your access details (codes, WiFi, address) will be unlocked in your account.

Parking availability varies by apartment. We can also recommend nearby private car parks and arrange valet service upon request.

Services & Comfort

All our apartments include premium bed linen and towels, welcome amenities, high-speed WiFi and a concierge service available 7 days a week. End-of-stay cleaning is included.

Yes, daily or weekly housekeeping is available as an optional add-on. Contact our team to customise your stay.

Our concierge team can organise: airport transfers, private chef, restaurant reservations, event tickets, car rental, babysitting, cooking classes and much more. Contact us before your arrival.

Absolutely! From your booking page, you can request extras like early check-in, late checkout, daily cleaning, welcome basket, champagne, airport transfer, and more. Our team confirms availability within 24 hours.

Yes, a live chat is available directly from your booking page to contact our team at any time.

Pets are welcome in some of our apartments. Please let us know when enquiring.

My Account

You can create an account during your first booking or directly from the My Account page. Your account lets you view your booking history, manage your stays and save your payment methods.

From My Account, you can view your booking history, modify or cancel a stay, request extras, track refunds, manage saved payment methods and share your referral link.

About Aircube

Aircube is a carefully curated collection of exceptional apartments in Paris. Unlike mass-market platforms, each property is managed to boutique-hotel standards: personalised welcome, premium linens, dedicated concierge and 24/7 responsiveness.

Our collection is exclusively situated in Paris's most coveted neighbourhoods — the Golden Triangle, the Marais, Montmartre, Saint-Germain-des-Prés and the Champs-Élysées area. Every apartment has been chosen for its proximity to the city's greatest landmarks: the Louvre, the Eiffel Tower, the Musée d'Orsay, the Palais-Royal, Notre-Dame and the finest dining and shopping streets. You won't need a taxi to discover Paris — it begins at your doorstep.

Each apartment is selected against strict criteria: premium location, quality of the building, design and equipment standards. We personally visit each property and maintain consistently high quality standards.